Our Terms & Conditions

1. Our aims and goals for you, our valued guest

The aim of our terms and conditions is to ensure that as our valued client, you are fully informed of your contract with Homefield Grange upon booking or any interaction with our company.

Our goal is for clarity and understanding. If there is anything we can help you with regarding these terms and conditions, please talk to us before placing your booking or order.

This contract comes into force when we email you regarding the confirmation of your booking for residential, treatment, or masterclass bookings.

2. Payment & cancellation policy for residential bookings

Full payment for residential bookings will be required at the time of booking. In the event that you need to move, or make any changes to your booking, please note that 30 days notice is required and the opportunity to move your booking is restricted to one time only.

Cancellations of your stay, or part of, that fail to give a 30-day notice period will result in you forfeiting monies paid if you are unable to attend your programme.

In the event that you cannot attend a programme yourself, you are able to nominate a person of your choice to take your place. At this point they accept and adhere to our terms and conditions accordingly.

Lead guests agree to be personally held responsible for paying for the cost of treatments, services and stay for any other persons that attend with them. If your guest, or you, leave our venue without paying for services, the card given at booking will be charged the amount outstanding.

Full payment of treatments and any additional services will be required at your check out. Homefield accepts debit or credit cards (no charges apply), however please note we do not accept cheques or American Express.

On arrival you will be required to present a debit/credit card (we do not accept Amex) for a £100 holding charge to be placed on your card. On return of Homefield's property, your funds will be released, which may take up to 7 days dependent on your card provider.

3. Payment and cancellation policy for day spa and wellness days

Full payment is required at the time of booking.

A 3-day notice period is required to move the booking (allowable once). You are also able to nominate another person (female) if you are unable to attend.

Failure to give 3 days notice will result in the booking becoming forfeited.

Guests who do not arrive for their spa day or do not arrive for any included appointments without notice will be charged the full price of the booked service.

On arrival at Homefield for your day spa, you will be required to provide a debit/credit card for a £100 holding fee (please note we do not accept Amex). The holding fee is refunded on the return of our spa bag containing our spa slippers, dressing gown, spa towel and the keycard wrist bangle. Please note that on release of the funds by Homefield, it may take 7 days for the amount to show on your statement.

4. Travel insurance

Travel insurance is an essential requirement when booking with Homefield Grange. On booking a residential retreat you are confirming that you have a travel insurance policy in place that will cover potential eventualities of you not being able to attend on your designated dates.

5. Homefield Grange rights

Homefield Grange always reserves the right to cancel, modify or terminate a reservation in the event that there are serious grounds for doing so. We will of course contact you in these highly unlikely circumstances and handle any losses incurred in line with your legal rights.

Homefield Grange reserves the right to adjust, modify, or cancel elements of a suggested timetable of the packages without notice. This may be due to staff holidays, emergencies, illness, force majeure, and mechanical breakdowns.

In the rare event that mechanical breakdowns occur outside of our control, we will endeavour to repair any faults immediately. In the event of such an occurrence, we are unable to refund part of your payment or stay.

Pictures on the website of your category of accommodation may vary and are not an exact match of the image on the website. All our rooms are individually designed and therefore the décor may be slightly different than shown.

Although the retreat is supervised by alternative medicine practitioners, we offer no guaranteed outcomes from our treatments, residential stays, or services. We do not aim to treat, cure, or improve any medical condition.

Homefield reserves the right to remove any guest who proves abusive or obstructive to guests or staff without monetary compensation.

6. Minimum age requirements, restrictions & health concerns

We are an adult-only venue, and you must be 18 years of age to attend Homefield Grange.

No pets or children are allowed at our venue for your complete relaxation.

We do not recommend our residential packages, nor day spa, for pregnant ladies. We do look forward to seeing you however once the happy day arrives.

Homefield Grange is not a medical centre and if you have a serious medical condition, including mental health issues, we advise that you discuss our programme with your medical doctor. Please note that if you have a severe allergy to nuts and certain foods, we do prepare our foods/meals/juices in a kitchen that contains nuts. We do not recommend our venue if you have severe allergies as we cannot 100% guarantee prevention of cross contamination. Our meals are plant-based only and are both portion and calorie controlled.

7. Homefield Grange venue rules

By booking with Homefield Grange, you confirm that you will follow our house rules to ensure everyone has a relaxing and peaceful stay. Breach of these rules will result in you being asked to leave our venue with immediate effect with no offer of refund.

• Our venue, including our spa gardens and car park, is smoke-free, including vaping. A £500 fine will be automatically applied to your account if you are found smoking or vaping on our property and/or grounds.
• Please do not burn candles or incense in your bedrooms. This could result in the fire alarm being activated.
• Any item damaged by neglect or deliberate action (sheets, quilts, pillows, bathrobes, towels etc.) damaged by application of hair dyes, false tans or cosmetics will be automatically charged at £100 per item (high-value items will be charged above this fee).
• Missing items on departure will be automatically charged at £100 per item.
• Please enjoy meals, juices, and soups in designated kitchen/dining areas only.
• We discourage guests bringing their own food and drink to the venue or spa.
• There is a 10pm “quiet time” rule for residents. Turn off anything that creates noise (TV, radio, music, talking on phones).
• Mobile devices can be used in public areas for photos or quiet tasks only. Our spa area, lounge and dining room are strictly a mobile-free zone.
• Please respect the privacy of other guests and do not take photos in treatment rooms or spa areas when others are present.

8. Left items at Homefield Grange

Items left at Homefield Grange will require a courier return which will be organised and paid for by you. We require collection of left items to be organised within one month of departure date to prevent disposal of goods.

9. Disruptive activity / leaving before scheduled departure

Homefield Grange operates a “zero tolerance” policy towards disruptive clients, who will be asked to leave immediately without refund.

Guests that wish to leave their programme in the event of illness, not feeling well, or family emergencies are advised that monies will not be part-refunded for the remainder of their stay.

10. Security & personal belongings

• For your peace of mind and security, Homefield operates CCTV cameras at key locations in the venue and surrounding gardens.
• Guest safes are provided in residential bedrooms. Homefield will accept no liability for damage to guests' personal effects.
• Large amounts of cash or valuables will need to be covered by your own insurance.
• We provide free parking at our venue; however, we accept no responsibility for any loss of, or damage to, your property, vehicle or the contents therein.

11. Gift vouchers

On booking a treatment or gift voucher with Homefield Grange there is no option of a monetary refund. The full value of a gift voucher needs to be used in one transaction.

Gift vouchers have a 12-month expiry period from the date of purchase.

If you are unable to use your gift voucher personally, we are happy for you to nominate another person to enjoy the benefit instead.

If the treatment included in the gift voucher is discontinued or no longer available, an alternative therapy can be chosen for the same value.

12. Booking & payment of therapies

• No-shows or cancellation of treatments without 24-hour notice will result in a 50% charge. All further missed treatments by the same client will result in a 100% charge.
• Cancelled therapies giving more than 24 hours' notice will need to be rebooked within 12 months of the original booking date.
• Homefield does not refund on booked therapies. Payments for treatments are payable in full at the time of booking and are non-refundable.
• A 24-hour cancellation policy remains in place for all treatments, with the exception of Personal Training which requires 48 hours' notice.
• Once ordered, medical health tests cannot be returned and the cost will be chargeable against any cancelled bookings.
• Homefield cannot guarantee any treatment request that has not been previously booked and confirmed before arrival, however we will do our very best to accommodate all requests.

13. Our commitment to our guests

We take the utmost care in trying to ensure that the details in our literature and website are accurate regarding the timetable, activities listed and facilities available. There could be occasions when advertised services may be withdrawn due to repair, weather conditions, or circumstances out of our control.

Our team of Naturopaths, Nutritionists, Therapists, Fitness Instructors, Yoga teachers and staff members will do our best to guide and support you during your time with us, however, it is ultimately your responsibility to ensure your exercise, treatments, spa activities and food selection are suitable for your own personal health.

Allergies/Intolerances: Please note that we prepare foods in our kitchens which contain nuts. We are unable to guarantee that our menu is safe for clients with nut allergies or food allergies.

14. Conditions for delivery of treatments and services

• Clients are to arrive in a clean and fresh state to receive their therapy, wearing dry underwear. Failure to do so will result in your therapy time being used for showering or changing.
• We are unable to treat you if there are visible bruises, boils, blisters, cuts, or scabs on your body. For facials, please arrive without make-up.
• It is your responsibility to be waiting ten minutes prior to your therapy time in the designated waiting area.
• Late shows will be honoured with the remaining therapy time only.
• Treatments are normally offered between the hours of 9am and 6:30pm.
• If there is any aspect of your therapy that you are not happy with, please inform your therapist that you would like to be taken to reception within 10 minutes of commencing your treatment. Continuation of therapy after this time will mean acceptance of the cost of service.

15. Health questionnaires & data compliance

On arrival you will be requested to complete a health questionnaire relevant to your programme or treatment. It is important that we have a full understanding of any relevant health condition or concerns that may hinder the effectiveness of the service you have booked.

For relevancy and your safety, we will ask you to review your health questionnaire on each visit to Homefield Grange.

Our front of house team and therapists will review your health questionnaire and if for any reason we are unable to deliver the service for you, we will do our utmost to provide an alternative therapy of a similar price.

Personal information we collect from you is handled in line with our Privacy Policy.

16. Exercise, Nordic walking & yoga meditation classes

Our instructors are qualified and insured and will always act professionally and attentively to your level of fitness. Please take all exercise classes to your own level and leave the class at any time if you feel it is unsuitable for you. Nothing is compulsory.

Nordic Walking is guided through open countryside. It is your responsibility to wear waterproof, sturdy footwear relevant to the weather conditions.

17. Spa etiquette

• Appropriate spa attire is required in all public areas. None of our areas are suitable for nude bathing.
• Please silence your mobile phones and devices. Phone calls are not allowed in any public areas including the spa.
• Filming in treatment rooms or where other guests are present is not permitted without prior consent.
• Remove all jewellery before treatments.
• Food and drinks are not allowed in treatment rooms or the spa.
• Please arrive showered and clean to use our spa and for therapies. Avoid heavy perfumes or colognes.
• Ensure you follow any guidance your therapist advises after treatment.

18. Force majeure

Force majeure events cover acts of God, flood, drought, earthquake, pandemic, epidemic, civil war, civil commotion, natural disasters, nuclear, chemical, or biological disaster, or any law or action taken by the country's governing body, strikes, industrial action or non-performance by suppliers or subcontractors.

Under a force majeure event, if Homefield Grange is prevented from operating its business under our normal terms and conditions, we will not be liable for any breach of contract or delay in performance of our obligations.

If the force majeure hinders or affects your booking within 30 days of your arrival date, no refund will be due to you, however Homefield will offer an alternative date to re-book your stay.

19. Governing law

These terms and conditions are governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Company information & complaints

Homefield Grange Retreat Limited · Company Reg. No. 06444159
Registered in England and Wales
Registered Office: Homefield Grange, Manor Road, Rushton, Northamptonshire, NN14 1RH

Complaints procedure: In the first instance, please contact our director, Suzanne Peck.

At Home Detox & Weight Loss Terms

For terms and conditions relating to At Home Detox & Weight Loss Packages, please visit the main Homefield Grange website.